Knowledgebase : Shared Hosting

All domains are able to get a FREE SSL from cPanel and Sectigo formerly Comdo only upon successfully pointing your domain to the server first then waiting at least an hour and then adding the domain your account or creating the cPanel account for the domain.

If it doesn't automatically generate the SSL within 10mins then please wait as the server does reprocess the DCV (domain control validation) for an SSL again and then will install. If it has been over 24 hours and no SSL is working then please submit a helpdesk ticket so that we can review the logs to see what was the issue and if possible run the queue to see if it can be done.

The helpdesk will only process the manual request if it has been 24 hours, if it hasn't been over 24 first then please allow the server to run the process again.

You will be required to submit a ticket to get the process going for getting your account migrated from your previous host to us. This process generally takes very little to no time at all depending on how big your account is with your old host. If you account is under 10GB then it is fairly quick, but if your account is over 10GB then it will be a little bit longer.

When you want to access your emails without going to your control panel all the time then you can simply go to the following url and it will direct you to the webmail login screen.

Please note to change to your domain you have hosted with us.

When setting up Outlook and your custom created email, you would generally add it as other for the type. If you don't have a paid SSL then it will or ideally should pull the mail settings from the server as it configured to auto populate. Please note that you will be required to use the full email address when setting up the account as it is required in order to properly set it up.

If you have paid SSL then you will need to manually set the server settings as it doesn't have the auto discovery function possible as per cPanel has changed this.

If you need help with this, please use our helpdesk to contact us and we will work with you on getting it setup.

When it comes to using FTP and FTP Programs like Filezilla, what has worked the best from personal experience hasn't been using but the IP that is setup.

If your on shared hosting then it will be the shared server IP, if your doing reseller hosting and have setup a dedicated IP then it will be that dedicated IP.

Below is the best format for FileZilla to ensure it will login you easily.

Host: (shared or dedicated IP) Username: (cPanel username) Password: (cPanel password) Port: leave blank, we use the default of 21

If you need help then please contact us through the helpdesk and we will ensure your able to login.

Since we know that some people are very much wanting to know that we are serious and that we aren't playing weak servers, so here is our current main server. Will add more servers and specs as we grow.

Tampa Location

CPU model : Intel(R) Xeon(R) CPU E5-1620 v3 @ 3.50GHz
Number of cores : 8
CPU frequency : 3601.684 MHz
Total amount of Mem : 31905 MB (6291 MB Used)
OS : CloudLinux 7.7
Arch : (64 Bit)

Please note that we will update this as we grow in locations and servers available to host your site.

Please note this is a sample of the welcome email that is sent to you once you purchase hosting through us.


If you have requested a domain name during sign up, we will register this domain once your payment has been cleared, this can take up to 24 hours.


Please keep in mind that your domain name may not be visible on the internet for between 24 and 72 hours. This process is called "propagation". Until your domain has propagated, your website and email will not function.

Please ensure your homepage is saved as an "index" file e.g., index.htm, index.html. We suggest you download Filezilla from;if you do not already have an ftp client.
Other recommended useful software may be found in our knowledgebase

IMPORTANT: Make sure you upload your files to the PUBLIC_HTML or WWW (they are the same location) directory on the server, otherwise they will not be visible on the internet.

Below are your account details. Please keep these in a safe and secure place.

Account Info:

Domain: (if using own or purchasing through us)
Username: (cpanel generated name)
Password: (generated password unless specific password required)
Hosting Package: (name of hosting plan purchased)
Server Host: (shared IP unless purchasing dedicated IP)
Nameserver 1:
Nameserver 2:

FTP Hostname:
We allow 10 concurrent FTP connections per IP. This ensures a speedy site upload/download.

Webpage URL:

Accessing cPanel: or
Username: (cpanel generated name)
Password: (generated password unless specific password required)
Please note: If you need to change your cPanel password, you may do so from contacting us or after you logged in with the password setup.

The DCTS Solutions Account Management System (AMS) is located at
Login: (your email address you signed up with)
Password: (generated or specific password)

Your domain comes pre-configured with SPF, DKIM already setup.
If you wish to send and receive mail from a(n) (your domain) address, you will need to create an e-mail address.You may do so from cPanel's Email section by clicking "Email Accounts".
Please note that unauthenticated PHP mail or php mail() is disabled, it's not supported due to deliverability issues or possible spam abuse. To guarantee delivery to your users from server applications, please see "How to setup Email accounts in various applications"

Once created, your credentials will be:

Username : The FULL email address that you are picking up from (
If your email client cannot accept a @ symbol, then you may replace this with a plus sign.
Password : As specified in cPanel.


External e-mail clients:
Outlook and Thunderbird auto-configuration will pick up the proper values when setting up a new account.

SMTP: Requires STARTTLS (Port 465)
POP3: Requires SSL/TLS (Port 995)
IMAP: Requires SSL/TLS (Port 993)

Modsecurity, designedto protect web applications from various attacks,is enabled for all sites on this server and can be disabled through cPanel.
Disabling modsecurity exposes your sites to exploits and should only be disabled for troubleshooting purposes.
If you are receiving 403/406 oerrors on certain pages for your site, search pages particularly can trigger this, this could be a false positive in Modsecurity.
To verify this, disable Modsecurity via cPanel and repeat the operation.
If disabling Modsecurity solves the issue, please open a ticket with the specifics, what page you were on and what you were doing when the error came up, so support can whitelist that specific page.

If you suspect your site may have infected files, you may run an an antivirus scan via cPanel, under Advanced. We do run scans periodically to ensure any suspicious activity isn't allowed to remain active in your account.

Additional Software:
Softaculous has over 450 applications you may install, including various site builders, like Concrete5 and Prestashop, along with Wordpress, Magento, Joomla and much more.
For your convenience, Softaculous is included with every hosting account. Check it out from your cPanel interface..

We <strong>strongly recommend</strong> keeping your site's software up to date, since outdated software can lead to site breaches, which, in turn, can lead to service suspension.
You may use the application's auto-update feature or Softaculous' auto-update function to accomplish this.
Existing sites may be imported into Softaculous and will benefit from its auto-update feature. Please back up your site before importing and updating.

While DCTS Solutions uses modsecurity rules and a few other tricks to protect your site, securing your site is your responsibility.

MultiPHP is enabled for all domains. You may select your PHP version from cPanel. Please note that there may be compatibility issues with existing applications when switching PHP versions.

Cron jobs:
If you wish to receive cron e-mails, you must enter a valid e-mail in the cron page, under Cpanel, when you set up your cron job(s).

DCTS Solutions recommends that you develop your entire site in https, to take advantage of HTTP/2. Every site comes with a free Sectigo/Comodo from cPanel certificate which will become active within a few hours of activation.
Please note that your domain must be pointing to the server before adding it as the server verify the domain is already setup to be verified before processing the SSL.


To request support, please submit a support ticket through our client area by logging in and clicking "Open ticket".
You may also e-mail from the e-mail account you registered with us.

My DCTS Hosting Account Management System

Thanks for purchasing from
DCTS Solutions

If you have any questions about your account, please direct them to for fastest response.

Thanks for choosing
DCTS Solutions Hosting

Please note you have several ways to track stats for your account and domain. See image below and note that we have our system setup to run statistics update on set schedules.

Web Traffic Statistics every 24 hours
Bandwidth Statistics every 2 hours

Schedule of when stats update

When it comes to accessing your account you will always want to go to the following URL unless you have a firewall in place.

If your behind a firewall then you will be redirected to the secondary link for accessing the same link behind firewall.

If your not wanting to use the above URLs then you can go to

Please be sure to replace with your actual domain of your account.

The emails are going to spam due to either IP reputation or domain, however we do ensure that we keep the IP clean and not blacklisted as much as possible. Certain providers like Yahoo, Hotmail or Google are very strict and therefore we aren't able to easily submit a request and make it work. All we can say is that we have setup the account to automatically have SPF, DKIM setup on your domain when it's created, so you will need to make sure your email templates aren't standard or spammy like as well.

We do also suggest that you might need to setup a custom email address for sending emails or to use a third party emailing service to ensure your emails are sent without issue.

We do recommend that you submit a ticket to have a DMARC aded as well as this will be good to have.

Here is a prime example of a good email spam check.

DCTS Solutions Helpdesk